Frequently Asked Questions

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How do I access my courses?

Sign in from the header. Your enrolled courses will appear under your account dashboard when available.

Access #q-access
  • If you purchased with email checkout, use the same email on sign-in.
  • Check spam for the initial access email.
  • If you changed email, contact support from the footer details.

Do you offer refunds?

If a course does not match its description, contact us within a reasonable period for options.

Billing #q-refund

Include your order email, purchase date, and the course name. We’ll propose the most reasonable option based on what was delivered and accessed.

Pro tip
If your issue is technical (video playback, login), we’ll try to fix it first to avoid delays.

What tools do I need?

Most courses list essential, affordable tools. We prioritize safe and reversible methods.

Materials #q-tools

Typical starter kit:

  • Soft brushes, cotton swabs, microfiber cloths
  • pH-neutral cleaners and mild solvents (course-specific)
  • Masking tape, nitrile gloves, a small set of precision tools

Always follow the course safety notes for ventilation, skin contact, and surface testing.

Why are there no photos?

By request, this site avoids photos for maximal clarity and focus on text-based instructions.

Design #q-no-photos

Minimal visuals improve readability, reduce bandwidth, and keep attention on the step-by-step methods. When a process needs visuals, it’s provided inside the course content itself.

Want a visual walkthrough for a specific method?

Still stuck?

Open a quick help request. We’ll validate your message before sending.

Or call +1 (415) 702-9381 during business hours.